Delivery & Returns

Delivery & Returns 

Applicable to online purchases only

Delivery within Australia is Free for orders over $150.00*

We ship all deliveries with Australia Post e-parcel Service and these are trackable.

For orders under $150.00 standard shipping rate is $10.00

Express shipping is available at additional charge.

* Heavy and bulky items will charged at additional cost. these items are indicated in the respective product details.

We reserve the right to charge additional freight for large and commercial orders.

Delivery time

Standard shipping time is between 2 to 5 days. More remote areas may take longer depending on location.

Free pick up

If you should like to collect your order from our store, please select this option on check-out. You can collect your order during normal store trading hours. Your receipt as proof of purchase is require when collecting.

Address for collection is:

        Mercantile Home

307 Glenhuntly Road, Elsternwick, Victoria, 3185

International Delivery

Unfortunately at this time we are unable to ship internationally. This facility will be available soon.

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that Gift Cards and Gift Vouchers cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at for authorisation.

Once you have received authorisation please send your item to:

Mercantile Home

307 Glenhuntly Road

Elsternwick Victoria 3185


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


To return your product, you should mail your product to:

Mercantile Home

307 Glenhuntly Road

Elsternwick Victoria 3185

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Should you have any questions at all please do not hesitate to contact us by either:

Email –

Mail – 307 Glenhuntly Road, Elsternwick. Victoria, 3185

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